offers flexible Software Support Agreements, which include: Operating System Support, Network Support (Network Operating System), Backup Software Support, to complement the Computer Maintenance & Network Infrastructure Maintenance Agreements.
Operating System Support
provides for re-installation of customer supplied operating system and driver software, as required, after a hardware failure (Post Hardware Failure), or after an operating system failure (Post Hardware or Software Failure).
Network Operating System Support
provides Operating System Support as above, for a server, but with the additional benefit of having the latest customer provided tape backup restored.
provides telephone assistance in the rectification of faults with hardware or software listed in the Agreement Schedule.
Service Pack & Driver Update Support
provides post hardware or software failure download & installation of latest Service Packs, Drivers & Critical Updates as required.
Backup Software Support
provides for re-installation of customer supplied Backup Software after a hardware failure (Post Hardware Failure), or after an operating system or tape Backup Software failure (Post Hardware or Software Failure).