With extensive experience in supporting multi-vendor IT environments, we provide a broad spectrum of technical support services to help our customers maintain an efficient and effective computing environment.
Our technical service offerings are highly flexible and can support multi-vendor hardware and software products from basic call handling (Level 0/1), remote access, onsite support by our Technical Support Specialists , to full 24x7 technical support backed by a customized Service Level Agreement (SLA).
We strive to meet the most stringent quality standards of support services. Customers have access to the expert knowledge of our GTI’s accredited technical professionals to augment their in-house IT skills. Our engineers are accredited with professional certifications to effectively support the multivendor products of our customers. These include but are not limited to the followings: