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相關服務及技術支援

With extensive experience in supporting multi-vendor IT environments, we provide a broad spectrum of technical support services to help our customers maintain an efficient and effective computing environment.

Our technical service offerings are highly flexible and can support multi-vendor hardware and software products from basic call handling (Level 0/1), remote access, onsite support by our Technical Support Specialists , to full 24x7 technical support backed by a customized Service Level Agreement (SLA).

We strive to meet the most stringent quality standards of support services. Customers have access to the expert knowledge of our GTI’s accredited technical professionals to augment their in-house IT skills. Our engineers are accredited with professional certifications to effectively support the multivendor products of our customers. These include but are not limited to the followings:

  • VM ware Certification Professional for VMware Infrastructure 3
  • VMware Certification Professional for VMware vSphere 4
  • VMware Technical Sales Professional (VTSP)
  • Microsoft Certified IT Professional (MCITP) = MCSE
  • Microsoft Certified IT Professional (MCITP): Server Administrator (70-646)
  • Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory: Configuration (70-640)
  • Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Network Infrastructure: Configuration (70-642)
  • Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 R2, Server Virtualization (70-659)
  • Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Database Administrator (MCDBA)
  • H3C certified senior network engineer (H3CSE)
  • H3C certified network engineer (H3CNE)
  • Cisco Certified Network Professionals (CCNP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Associate (CCNA)
  • Check Point Certified Security Administrator (CCSA)
  • HP Accredited Integration Specialist - HP BladeSystem
  • HP Accredited Integration Specialist - HP Integrity Server Systems
  • HP Accredited Integration Specialist - Specialty in HP Data Protector Software
  • HP Accredited Integration Specialist - HP ProLiant ML/DL Servers
  • HP Accredited Integration Specialist - HP StorageWorks
  • HP Accredited Integration Specialist - HP Procurve Networking
  • HP Accredited System Engineer - HP StorageWorks
  • HP Accredited System Engineer - ProCurve Networking & Mobility
  • HP Accreditied Sales Consultant - HP ProCurve Networking
  • HP Accreditied Sales Professional - HP ProCurve Networking
  • HP Accredited Platform Specialist - HP Designjet Solutions